Provide your customers and end-users with an IT Help Desk that not only serves as a point of contact but also provides Remote Desktop Support services.

Extend our support services beyond your servers and IT infrastructure by providing your customers and end-users with an IT Help Desk that not only serves as a point of contact but also provides Remote Desktop Support services. Personal computers, email, the Internet and mobile devices have made the business environment literally 24x7 and expectations are running higher than ever for availability and accessibility of IT Infrastructure and information.

Matching these expectations is a combination of the having the right people and the right technologies to support your users. The smallest issue can escalate into an enormous problem because of the way an issue is handled.

Our team of specialists and systems engineers can support your users in a competent, friendly and supportive manner. We try to avoid using jargon with your users and if appropriate, educate them on how to avoid the problem in the future. Our engineers have secure remote access tools to support remote or travelling users. All that is needed is access to the Internet.

Contour’s IT Help Desk Service covers a wide scope of support areas that serves as a reliable one-stop point of contact for your IT users.

Remote Desktop Support	Email Clients
Windows Operating Systems Microsoft Office Suite Antivirus & Recovery Assistance System Maintenance & Updates	Installation & Configuration, Personal Folders, Signatures, Out of Office Assistant, Rules & Alerts, Calendar Management, Meetings & Appointments
All in One & MFPs	Internet, VPN & Intranet Connectivity
Driver Installations & Configuration, Toners, Fax Setup, Repairs & Replacements	ISP Connectivity & Liaisoning in Dial-Up, Cable/DSL, Broadband, Air Cards to Wireless Environments VPN & Local Intranet Application Support, Active Directory Password Management, Certificates & Encryption
Telephony & VoIP Devices Support	Mobile Devices Sync & Connectivity
Setup & Configuration Assistance for IP Phones & Soft Phones	Mobile Application Support, Enterprise Connectivity & Sync Assistance for Windows Mobile, Blackberry, IOS & Android Devices.

We can also support Proprietary Applications & Web Portals like HR Management Systems, Reporting Systems, e-Learning Systems and other third party applications in areas such as Account Management, Training & Usage, Troubleshooting, Error/Bug Reporting & Escalations.

Other Business Process Outsourcing (BPO) Service Offerings

Contours' Business Process Outsourcing (BPO) services combine domain expertise, process skills and technology to deliver world-class process outsourcing.

Back Office Support Services
Contact Center Services
IT Help Desk Services
IT Infrastructure Management

Contact us to learn more about our company, services and capabilities.

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